Customer Testimonials

At Ebac, we aim to provide the best products and the best service. In order to help us achieve this we ask our customers for feedback on our products, our presales service and our after sales service. Here are a few comments we've received back.
 

Survey Responses

Based on a survey of 108 Ebac Dehumidifier customers:

Product / Customer Service

It has transformed my study which is in a converted cellar. I have already recommended it to several people
Ref: 1091547287 Mr Linklater, Essex

The ease of emptying is brilliant compared to other units I have had. Also the 5 year warranty is good. I've had 2 other manufacturer's units fail through loss of coolant and only one was within warranty and was uneconomic to refill the 2nd.
Ref: 1341459693 Mr Gelder, Guildford

We are really pleased with our purchase and we are very impressed with the advise we received on the phone lovely people many thanks
Ref: 1337253056 Miss Robinson, West Midlands

Best home buy EVER! very very happy with whole service and machine itself. only regret that didn't buy it a few years ealier. Customer service excelent, very profesional, quick, simple. if every other firm would work that way there'd be no complaints! thank you.
Ref: 935152536 Mr Drazkiewicz, London

Heavy damage to packaging in transit - unit survived due to quality internal polystyrene cradle !
Ref: 927905155 Mr Driver, South Yorkshire

It was more efficient than I had dared hope! I never realised there was so much water in the air. I live in Godalmimg, in the Wey valley, usually very humid, can also be surprisingly dry when it wants to be. I think your machine will serve us well. thank you.
Ref: 921564704 Mr Andrews, Surrey

Aftersales

I have had EBAC products for 20+ years and this is the first problem that I have had and it was dealt with in a very efficient manner.
Ref: 456621 Mr Eastham, Lancashire

The service was very good,including collection, repair and return. The phone staff were pleasant and very helpful.
Ref: 440871 Mr Harding, Staffordshire

Very impressed overall with 5 year guarantee and that the product was repaired for free, very fast collection and delivery on stated days, excellent customer service, very surprising these days!
Ref: 455928 Miss Smith, Surrey

A refreshing change for a company to do as they say - i was told details about what went wrong with the unit and that made me feel important that a company gave out specific information
Ref: 456437 Mr Breed, Middlesex

Very good to have a company you can rely on. It was returned on the day we were told (which makes a nice change!)
Ref: 457175 Mrs Campden, Leicestershire

This is an example of excellent service and I would recommend both the product and aftercare to others
Ref: 438534 Mrs Harrison, Cheshire