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Frequently Asked Questions
What forms of payment do you accept?
We accept Visa, MasterCard, Switch/Maestro and Visa Debit. Cheques and Postal Order(s).
Do I get a Guarantee?
Yes. There is a guarantee on all dehumidifiers excluding our clearance stock. Duration of guarantee depends on model.
Is it safe to use my credit card?
Yes. WorldPays secure servers protect any information you share with us, including your name, address, and your credit card information. We are so confident about the safety of your transactions that we back it up with a Safe Shopping Guarantee: If fraudulent charges are made to your credit card as a direct result of credit card information stolen while you are shopping at ebacdirect.com, we will reimburse you for the amount of those fraudulent charges not covered by your credit card issuer.
How much do you charge for shipping/postage and packaging?
There is free delivery on all items sent to UK mainland locations if the total value is over £30.00. There is a delivery charge for orders sent to Northern Ireland, the Channel Islands, the Isle of Man, or other non-mainland UK locations.
Please phone us on 0845 634 1392 for more information about delivery costs for non-mainland locations.
For deliveries to other parts of the world please phone us on 0845 634 1392.
Do you ship internationally?
Yes - we now deliver to selected areas and countries outside of the UK (delivery charge applies). You can select your country on the basket page or alternatively if your country is not listed please call us on 0845 634 1392 and we can offer further guidance.
What if I do not receive a confirmation of my order?
You should receive a confirmation of your order at the e-mail address you provide when ordering within an hour of your order. If you do not receive the confirmation e-mail, please call us to confirm our receipt of your order.
How soon will I receive my order?
Your order will usually be shipped from our warehouse the next working day after the order was received on a 2-3 day delivery service, but it can be up to 28 days.
You will be advised within 2 hours of your order being processed via email.
What is your return policy?
Within 30 days of receipt of your order, you may return your order if you are not totally satisfied.
Should you be unhappy with your purchase please contact us so we can either exchange or refund your purchase.
Please note that we can process returns and refunds only for items purchased from ebacdirect.com
I can not remember my password?
If, for any reason, you are unable to remember your password please visit
this page and enter your email address. A password reminder will then be emailed to you.
For security purposes we will only email the registered email address with a reminder.
What if my product is faulty?
In the unlikely event that your product is faulty, please use our online dehumidifier diagnostics tool to solve your problem. You'll be asked a series or questions to help you solve the problem. If the problem cannot be solved yourself then you can arrange to have your dehumidifier repaired by us. Most of our products come with a 5 year warranty, in which case we will repair the product free of charge. If the product is outside of its warranty perdiod we will give you a quote for the cost to repair the unit.
Please note than our warranty only applies to products purchased through Ebac Direct. If you purchase through a retailer then please arrange the repair or replacement directly with them.
Are the prices shown inclusive of VAT?
Yes, prices shown include VAT - there are no hidden charges to pay.
